--- title: "Google reviews for clinics and medical practices - Repto" description: "Happy patients rarely leave Google reviews because nobody asks. Repto pulls visits from your EHR or a CSV file and texts each patient the next day. Book a call." url: https://repto.pl/en updated: 2026-11-10 language: en --- # More reviews. More patients. Angry patients post reviews on their own. Happy ones forget. Repto reminds them by SMS the day after the visit. The patient writes the review in their own words. 10,500 Reviews collected in Poland 200,000+ SMS messages sent in Poland 5% Visits that turn into a review ![List of 5/5 reviews collected by SMS in the Repto dashboard](https://repto.pl/main_page/reviews_list.png) New 5/5⭐ review 2 minutes ago Review count +127% ## Your front desk doesn't have to ask for reviews Your front desk answers the phone, checks patients in and is also supposed to ask for reviews. **Guess which one gets dropped first.** Repto does it for them. - ### 2x more 5/5 reviews A happy patient usually forgets to leave a review. **One SMS reminds them** while the visit is still fresh. - ### Safety net [An unhappy patient comes to you first](https://repto.pl/en/features/patient-feedback), not to Google. **You get their feedback** and a chance to put things right. The filter is on by default, and you can turn it off in the settings. - ### Fully automatic Repto connects automatically to your practice management software, or reads the CSV or Excel visit export you upload. Then it sends the review requests itself, **with each patient's first name**. ![Chart of reviews collected from January to September 2025, growing from 0 to about 270](https://repto.pl/main_page/wykres.png) Google Maps #3 → #1 local ranking ⭐ Review growth +250% last 3 months ![Rating flow diagram: a 5/5 rating leads to a Google review, a 1/5 rating to a private feedback form for the clinic](https://repto.pl/main_page/filter_flow.png) ## Automatic SMS after the visit The day after the visit, the patient gets **a short SMS asking for a review**. Once they have rated the visit, they get no more requests. [Returning patients don't get an SMS after every visit.](https://repto.pl/en/features/message-frequency) - 1 ### Review request An SMS with the patient's first name, the day after the visit. **One, not five.** - 2 ### The patient rates the visit 1-5 Only the clinic sees this rating. **We never publish it.** - 3 ### A happy patient gets the Google link After a 5/5 rating, the patient gets a link to your Google Business Profile. After a lower rating, the patient first writes what went wrong, and **only you see it**. You can fix the problem before anyone reads about it on Google Maps. ## QR codes at the front desk After three weeks, a QR code sitting on the counter is just decoration. That's why [every front desk employee gets their own code](https://repto.pl/en/features/qr-codes), and you see who actually asks for reviews. It's a good addition to SMS, not a replacement. - ### Criticism reaches you first Just like with SMS: a happy patient gets the Google link, and after a lower rating **they describe the problem to you first**. - ### Full statistics Scans, average rating and a ranking of codes. **You see at once which code collects reviews and which one is just gathering dust.** - ### Staff motivation Every review from a code is credited to the front desk employee it belongs to. **You base review bonuses on data, not guesswork.** ![QR code statistics in the Repto dashboard: scans, ratings and feedback from the last month, and a ranking of codes by number of scans](https://repto.pl/main_page/qr_stats.png) New review from Front desk 3 Collected by QR code Why Google reviews? ## Patients look for a doctor on Google 77% of patients check online reviews before booking an appointment. Your online reputation decides whether they choose your clinic. 93% ### of patients read reviews Before a patient calls, they check what others say about you. If the latest review is a year old and has one star, the phone probably won't ring. ### Higher ranking on Google Maps The number and freshness of reviews are among the signals Google uses to rank results on the map. The more recent reviews you have, the easier you are to find. ### The rating comes before the call Patients don't know your doctors. They know your rating and what other patients wrote. Based on that, they call or keep looking. Real results ## How it works for clinics in Poland ### Medical Center - Mokotow Gynecology, surgery 26 128 +102 Google reviews in 180 days ### Medical Center - Plock Orthopedics and gynecology 19 212 +193 Google reviews in 180 days ### Medical Center - Praga Orthopedics and gynecology 46 178 +132 Google reviews in 180 days ### Medical Center - Wola Orthopedics and gynecology 51 241 +190 Google reviews in 180 days ### Medical Center - Katowice 30+ specialties 146 214 +68 Google reviews in 25 days ### Medical Center - Olkusz 31+ specialties 55 133 +78 Google reviews in 25 days ### Medical Center - Bedzin 31+ specialties 261 461 +200 Google reviews in 30 days ### Medical Center - Lodz CH 33+ specialties 46 228 +182 Google reviews in 90 days ### Medical Center - Lodz KM 33+ specialties 120 369 +249 Google reviews in 90 days ### Medical Center - Krakow 27 specialties 9 75 +66 Google reviews in 60 days ### Medical Center - Wroclaw Gynecology, orthopedics, dermatology 24 194 +170 Google reviews in 75 days ### Medical Center - Gdansk Orthopedics, traumatology, physical therapy 149 178 +29 Google reviews in 15 days ### Medical Center - Gdansk 17+ specialties 72 107 +35 Google reviews in 15 days 10,500 Google reviews collected 200,000+ SMS messages sent 5% of visits turn into a review ## Simple pricing A monthly subscription plus $0.05 for each SMS sent. We quote the subscription for your clinic on a short call. Monthly subscription Quoted on a call +$0.05 / SMS [See full pricing](https://repto.pl/en/pricing) ### Automatic SMS Review request with the patient's first name ### QR codes A personal code for each front desk employee ### Full statistics The whole funnel: from the SMS sent to the Google review [See all features](https://repto.pl/en/features) [See the results](https://repto.pl/en/results#dane) ## 15 minutes to see if it's worth it It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate. ![Piotr Czupryński](https://repto.pl/main_page/me.jpg) Piotr Czupryński Founder of Repto or [Email kontakt@repto.pl](mailto:kontakt@repto.pl)