SMS limit per patient: will a regular patient get a request after every visit?
No. By default Repto sends a review request to the same number at most once every 30 days, even if the patient comes in every week, so a regular patient doesn't keep getting the same request. The clinic changes the interval in its settings, and it can also skip patients who have already rated a visit and switch off SMS for an individual patient.
- By default a regular patient gets a request at most once every 30 days.
- You change the interval between requests in the dashboard, from 0 to 90 days.
- A patient who hasn't rated the visit gets at most one reminder (optional).
- You can leave patients who have already rated a visit out of later requests.
- If a patient doesn't want text messages, you switch them off for that patient in the dashboard.
Why doesn't a regular patient get an SMS after every visit?
A patient on a course of treatments or on weekly check-ups would get the same request several times a month. By the third time the SMS stops being a request and starts to look like spam, and the clinic pays for every one of those messages.
That's why Repto enforces a minimum gap between requests to the same number. A patient who comes back after more than 30 days gets a request about that visit, and a patient on weekly check-ups gets one request every 30 days.
When does a patient get an SMS, and when not?
Example for a 30-day interval:
- Comes in for the first timeYes
- Comes back more than 30 days after the last requestYes
- Comes back 2 weeks after the last requestNo, too early
- Has already rated a visit from the SMS link and you have “Exclude after rating” onNo
- Has SMS switched off in the dashboardNo
How do you set the SMS limit per patient?
The interval is all the limit needs; the other settings are optional.
- 1
You choose the interval between requests
You set the interval in the dashboard, from 0 to 90 days.
- 2
You decide whether to skip patients who have rated
With the “Exclude after rating” option, a patient who rated the visit from the SMS link won't get any further requests.
- 3
One reminder per visit (optional)
The reminder goes out at most once per visit and only to a patient who hasn't rated it, and you pay for it like a regular SMS. How it works is explained on the post-visit SMS page.
- 4
Switching off SMS for one patient (optional)
When a patient asks not to be texted, the front desk switches off sending for them in the patient list in the dashboard.
Questions about SMS frequency
Will a patient get a review request SMS after every visit?
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No. By default Repto sends a request to the same number at most once every 30 days, and the clinic can change that interval. A patient who comes in every week gets one request every 30 days.
How often can you ask a patient for a review without spamming them?
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A request more often than once every 30 days already feels like spam to the patient, even if they come in every week. In Repto the interval between requests to the same number is 30 days by default, and we don't recommend a shorter one.
Will a patient who has already rated a visit get another request?
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It depends on the setting. With “Exclude after rating” on, they won't get any further requests. Without it, once the interval has passed they may get a request to rate their next visit.
What if a patient doesn't want text messages?
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The front desk switches off SMS for them in the patient list in the Repto dashboard, and from then on Repto sends them no SMS at all.
In a group of clinics, will a patient get a request from each clinic?
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They may, because the limit works separately at each clinic and each one collects reviews for its own Google Business Profile. A patient who visited two clinics can review both.
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto