How Repto works: Google review software for clinics
Repto pulls the visit list from your clinic software automatically (or you upload a visit export in CSV or Excel), and the day after the visit it sends the patient an SMS with their first name and a link to rate the visit. A happy patient goes on to Google and writes the review themselves, and an unhappy patient tells the clinic first. The dashboard shows the whole path, from the SMS sent to the Google review.
From the visit to a review on Google
- Step 1VisitRepto pulls visits from the clinic's software or an uploaded export
- Step 2SMSThe day after the visit, with the patient's first name
- Step 3Rating in ReptoA happy patient goes on to Google, an unhappy one tells the clinic first
- Step 4Google reviewThe patient writes it, Repto links it to the SMS
- Step 5StatisticsThe whole path in the dashboard
What Repto does
Automatic SMS after the visit
The day after the visit, at a time the clinic sets, the patient gets an SMS with their first name and a link to rate the visit. Each SMS costs $0.05.
How it worksSafety net for unhappy patients
The patient rates the visit in Repto first. After a lower rating they describe the problem to the clinic in a short survey, and the manager gets an email before anything reaches Google.
How it worksGoogle review matching
Every hour Repto pulls new reviews from your Google Business Profile and links each one to the SMS that prompted it. You see which reviews your requests brought.
How it worksSMS-to-review analytics
How many SMS messages went out, how many patients opened the link, rated the visit in Repto and left a Google review, for each clinic separately. Plus A/B tests of the SMS text.
How it worksSMS A/B tests
Repto tests the SMS text and the send time on your clinic's own data, and the version that brings more Google reviews stays. Test by test, you raise your conversion rate.
How it worksQR codes for staff
Everyone at the front desk can have their own QR code, and a ranking in the dashboard shows whose code brought ratings and reviews. A scan leads to the same rating page as the SMS.
How it worksSMS limit per patient
The same number gets a request at most once in a period the clinic sets, 30 days by default. Repto can also skip patients who have already rated a visit.
How it works
Questions about Repto
Does Repto write reviews for patients?
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No. Repto sends the patient a request, and the patient writes the Google review themselves, from their own account. Repto doesn't sell reviews and publishes nothing on the patient's behalf.
What happens when a patient gives the visit a low rating?
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The patient then sees a short survey and describes what went wrong. The manager gets an email with the feedback and can call the patient before it goes public. The clinic decides in the dashboard which rating counts as low. Details on the safety net page.
Does a patient get an SMS after every visit?
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No. The same number gets a request at most once in a period the clinic sets, 30 days by default. The clinic can also stop requests to patients who have already rated a visit. Details on the SMS limit per patient page.
Which clinic software does Repto work with?
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Repto connects automatically to your practice management software, or the front desk uploads a visit export (CSV or Excel) in the dashboard. If there's no integration for your system yet, we build one at no extra cost. Repto needs only the patient's first name, phone number and visit date.
What patient data does Repto get, and what about GDPR?
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Repto gets only the patient's first name (no surname), phone number and visit date from the clinic, with no medical records. The clinic remains the data controller and Repto is the data processor. You sign the data processing agreement together with the Repto contract. The app and the database run in the EU.
How much does Repto cost?
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Repto is a monthly subscription, quoted for your clinic on a short call, plus $0.05 for every SMS sent. Integration and onboarding cost nothing extra. Details on the pricing page.
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto