QR codes for staff: see how many reviews each person collected and know what you pay a bonus for
In Repto everyone at the front desk gets their own QR code, which takes the patient to the visit rating. The dashboard shows how many ratings and Google reviews each code collected in a given month, so the clinic can pay staff a bonus for the reviews they collect. The front desk knows that asking for a scan pays off, and you know what you're paying for.
- Everyone at the front desk gets their own QR code.
- The dashboard shows how many ratings and Google reviews each person collected in a given month.
- You base the team's bonus on those numbers.
- After the scan, a happy patient goes on to Google, and an unhappy one writes to the clinic first.
Why a separate code for each person?
Because with a separate code Repto shows the result of each person at the front desk, so you pay the bonus for the reviews that person actually collected, with no counting by hand and no guesswork.
A QR code brings in reviews when someone asks the patient to scan it, and the front desk already has calls, bookings and a queue to deal with. The bonus makes that request worth their while.
How do QR codes for staff work?
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You create a code for each person
In the dashboard you enter the names of your front desk staff, and Repto creates a code for each of them. You can match the code's colors to your clinic's decor.
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You print the codes
You download all the codes at once and print them for a stand at the desk or on a card the front desk hands to the patient.
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The patient scans and rates the visit
They see the same screen as after tapping the link in the SMS, with the same visit rating: a happy patient goes on to Google, and an unhappy one describes the problem to the clinic first.
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At the end of the month you work out the bonus
The QR code ranking shows scans, ratings and Google reviews next to each person for the chosen period. Repto assigns Google reviews to the codes by itself, and you can add a missing one by hand.
How do you set up a bonus within Google's rules?
Google Maps content policies prohibit setting staff a number of reviews to collect and asking patients to include a staff member's name in their review.
A bonus for every review from a person's code sets no quota, and the name isn't needed, because the dashboard shows whose code the patient scanned.
QR codes alongside the post-visit SMS
Most reviews come from the automatic SMS sent after the visit, on average about 50 Google reviews per 1,000 visits (data from clinics in Poland). QR codes add reviews from patients the front desk talks to at the counter, and the bonus makes sure the front desk remembers to ask for a scan.
Questions about QR codes
How do you find out which staff member collects the most reviews?
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The simplest way is to give each person their own QR code. The QR code ranking in the Repto dashboard then shows scans, ratings and Google reviews next to each person for the chosen period.
Can you pay staff a bonus for Google reviews?
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Yes, for the reviews collected with their QR codes. It's best to set it up so it grows with every review, with no quota to hit, because Google Maps content policies prohibit setting staff a number of reviews. The patient doesn't need to include the staff member's name either, because the dashboard shows whose code they scanned.
We have a QR code at the front desk. Do we need the SMS?
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Yes. Repto sends the SMS automatically after the visit, so it also reaches patients the front desk didn't ask to scan. It brings in most of the reviews. The QR code adds reviews from patients the front desk talks to at the counter. In Repto the two work together and have separate statistics.
How is a Repto QR code different from a free generator?
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A code from Repto's free generator opens Google's review window directly and keeps no statistics. A code from the Repto dashboard leads through the visit rating, and you see each code's result in the ranking, so you can base a bonus on it.
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto