More reviews. More patients.
Angry patients post reviews on their own. Happy ones forget. Repto reminds them by SMS the day after the visit. The patient writes the review in their own words.
Your front desk doesn't have to ask for reviews
Your front desk answers the phone, checks patients in and is also supposed to ask for reviews. Guess which one gets dropped first. Repto does it for them.
2x more 5/5 reviews
A happy patient usually forgets to leave a review. One SMS reminds them while the visit is still fresh.
Safety net
An unhappy patient comes to you first, not to Google. You get their feedback and a chance to put things right. The filter is on by default, and you can turn it off in the settings.
Fully automatic
Repto connects automatically to your practice management software, or reads the CSV or Excel visit export you upload. Then it sends the review requests itself, with each patient's first name.
Automatic SMS after the visit
The day after the visit, the patient gets a short SMS asking for a review. Once they have rated the visit, they get no more requests. Returning patients don't get an SMS after every visit.
- 1
Review request
An SMS with the patient's first name, the day after the visit. One, not five.
- 2
The patient rates the visit 1-5
Only the clinic sees this rating. We never publish it.
- 3
A happy patient gets the Google link
After a 5/5 rating, the patient gets a link to your Google Business Profile. After a lower rating, the patient first writes what went wrong, and only you see it. You can fix the problem before anyone reads about it on Google Maps.
QR codes at the front desk
After three weeks, a QR code sitting on the counter is just decoration. That's why every front desk employee gets their own code, and you see who actually asks for reviews. It's a good addition to SMS, not a replacement.
Criticism reaches you first
Just like with SMS: a happy patient gets the Google link, and after a lower rating they describe the problem to you first.
Full statistics
Scans, average rating and a ranking of codes. You see at once which code collects reviews and which one is just gathering dust.
Staff motivation
Every review from a code is credited to the front desk employee it belongs to. You base review bonuses on data, not guesswork.
Patients look for a doctor on Google
77% of patients check online reviews before booking an appointment. Your online reputation decides whether they choose your clinic.
of patients read reviews
Before a patient calls, they check what others say about you. If the latest review is a year old and has one star, the phone probably won't ring.
Higher ranking on Google Maps
The number and freshness of reviews are among the signals Google uses to rank results on the map. The more recent reviews you have, the easier you are to find.
The rating comes before the call
Patients don't know your doctors. They know your rating and what other patients wrote. Based on that, they call or keep looking.
How it works for clinics in Poland
Medical Center - Mokotow
Gynecology, surgery
Medical Center - Plock
Orthopedics and gynecology
Medical Center - Praga
Orthopedics and gynecology
Medical Center - Wola
Orthopedics and gynecology
Medical Center - Katowice
30+ specialties
Medical Center - Olkusz
31+ specialties
Medical Center - Bedzin
31+ specialties
Medical Center - Lodz CH
33+ specialties
Medical Center - Lodz KM
33+ specialties
Medical Center - Krakow
27 specialties
Medical Center - Wroclaw
Gynecology, orthopedics, dermatology
Medical Center - Gdansk
Orthopedics, traumatology, physical therapy
Medical Center - Gdansk
17+ specialties
Simple pricing
A monthly subscription plus $0.05 for each SMS sent. We quote the subscription for your clinic on a short call.
Automatic SMS
Review request with the patient's first name
QR codes
A personal code for each front desk employee
Full statistics
The whole funnel: from the SMS sent to the Google review
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto