How much does Repto cost? A subscription plus $0.05 per SMS.
The subscription depends on the size of your clinic and the number of locations, so we quote it on a short call. SMS messages are billed at the end of the month, and you pay only for the ones sent.
- Monthly subscription
- Quoted on the call
- SMS sent
- +$0.05/ SMS
- billed at the end of the month
Setup and integration are free of charge. Only an on-premise deployment is priced separately.
What the price includes
From pulling visits from your software to reviews on Google.
Automatic SMS after the visit
The day after the visit, the patient gets an SMS asking for a review.
A safety net
The patient first rates the visit from 1 to 5. With a 5, we ask for a Google review; with a lower rating, we ask what went wrong and the answer goes to you. The filter is on by default, and you can turn it off.
No spamming patients
We set how often one patient hears from us (for example, no more than once every 30 days), which visits and people are left out, and whether a reminder goes out. The same patient doesn't get a request after every visit.
Full funnel stats
SMS → link opened → rating → Google review. Every step is counted, separately for each location and QR code.
Integration with your clinic software
Repto connects automatically to your practice management software, or you upload a visit export (CSV or Excel) once a day. Not connected to your system yet? We'll build the integration.
A/B tests of text and timing
We test which message and which send time bring more reviews. You're not left alone with software and a PDF manual: we run review collection together with you.
Setup in 4 steps
From a short call to the first SMS to your patients.
Call and quote
15 minutes online, in English. We ask about your visit numbers, locations and practice management software. From that, we set your subscription price.
Setting up the integration
Automatically through an API, or through a visit export (CSV or Excel) from your system. Adapting an integration, or even building a new one, is free of charge.
Settings and SMS text
We suggest the message and the send time based on what works at clinics similar to yours.
Test send and launch
We already checked the integration in step 2, so what's left is testing the text: your staff get the first SMS. Then we start sending to patients.
You don't replace your software or install anything on the clinic's computers.
Questions about pricing
How long is the contract?+
The contract has no fixed term. You can cancel it without giving a reason, with 30 days' notice.
How much does Repto cost with several locations?+
We set the subscription individually based on the number of locations, and larger multi-location groups get a discount. The SMS rate stays the same: $0.05. You can also send SMS through your own gateway, and then you pay Repto nothing for SMS.
How do I work out the monthly SMS cost?+
Multiply the number of SMS sent by $0.05. For example, 1,000 SMS in a month is $50. A reminder to a patient who didn't respond to the first SMS is a separate SMS. We bill at the end of the month.
Is the integration charged extra?+
No. The integration is part of the standard setup, whether Repto connects to your software automatically or you upload a visit export (CSV or Excel). If there's no integration for your system yet, we build one at no extra cost. Only an on-premise deployment is priced separately.
What happens to negative reviews?+
With the filter on, an unhappy patient reaches you first, not Google. With a rating of 5, we ask for a Google review; with 1-4, we ask what went wrong and only you see the answer. The filter is on by default and can be turned off. Then we show the Google link after every rating, and the comment collected in Repto is still visible only to you.
Who is responsible for patient data?+
The clinic remains the controller of patient data, and Repto is the processor under Article 28 of the GDPR. You sign the data processing agreement (DPA) together with the platform agreement, and the app and database are hosted in the EU.
Where does Repto run, and can it be deployed on our own servers?+
By default, Repto runs in our cloud: the app and database are hosted in the EU region, and you install nothing on your side. An on-premise deployment is also possible: you get Repto as a Docker image, the app and the PostgreSQL database run on your infrastructure, the encryption keys never leave your network, and you can send SMS through your own gateway. This option is priced separately.
A quote for your clinic
Book a short call with us, held in English. Before the call, note your monthly visit count, the number of locations and the name of your practice management software. We'll work out the rest together, so you can put the calculator away.
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto