Group of medical
clinics
Three clinics, one process
+590 Google reviews in 6 months. Repto now sends the review requests the day after each visit. The average rating is higher than before Repto went live.
Go to the blogClinic results
More than 20 clinics in Poland collect reviews automatically. Here are their numbers.
The mechanism is boring: one SMS the day after the visit. The results aren't.
Aggregate data
Numbers from every clinic using Repto.
Next to each figure: how we count it and the date it refers to.
| Metric | Value | How we measure it |
|---|---|---|
| Reviews collected | 10,500reviews in total | The total number of reviews collected by all clinics using Repto, counted cumulatively from the day each clinic went live. |
| Reviews per 1,000 visits | ~50reviews per 1,000 visits (~5%) | Total reviews collected divided by the total number of visits imported into Repto, scaled to 1,000 visits. Calculated on the pooled total of all clinics, not as an average of their individual results. |
| SMS messages sent | 200,000+messages | The number of review request SMS messages sent to patients after their visit, a running total across all clinics. |
| Clinics using Repto | 20+medical clinics | The number of medical clinics in Poland using Repto: the clinics whose results make up the other rows of this table. Each location counts separately: a group of three clinics is three clinics, not one client. As of the date in the caption. |
Permanent link to this data: repto.pl/en/results#dane
Case studies
Stories with numbers, not adjectives.
Each of these clinics started with a few dozen reviews and the belief that “patients just don't leave reviews.” They do. You just have to ask them.
Two locations
MultiClinic
MultiClinic
591 Google reviews in 5 months. Two clinics, zero extra work for the front desk.
Go to the blogMore stories
The Repto blog
Case studies with before and after numbers and guides to Google reviews, as we publish them in English.
See all postsClient testimonials
In the words of clinic managers.
Our experience with Repto has been very positive. With a simple tool, we managed to significantly increase the number of reviews in a short time: we collected about 300 new reviews in the last 3 months. Our average rating went up along the way too, which is also very important to us.
business analyst and board advisor, Warsaw
Working with Repto has really changed a lot in our day-to-day work. For years, unhappy people spoke up on Google more often, while satisfied patients rarely left reviews. Repto changed that. Today our online ratings finally reflect what we hear from patients every day.
CEO of MultiClinic, Lodz
We have 3 medical centers, and since we started using Repto, we've seen a huge difference in the number and quality of the reviews we collect. We used to try collecting reviews with QR codes, but the response was negligible. Now, thanks to Repto's automation, we collect literally hundreds of reviews a month, without involving our staff.
Operations director, group of 3 clinics
15 minutes to see if it's worth it
It's a short online call, in English. I'll look at your Google reviews and show you the dashboard. Then I'll work out the cost and a forecast: how many reviews you could collect from your visit volume at a typical conversion rate.
Piotr Czupryński
Founder of Repto